Legal & regulatory

About the firm

iTSA Digital Tax Ltd is a limited company registered in England and Wales, company number 17116393. Our registered office and principal place of business is Solihull Business Centre, 1711 High Street, Knowle, Solihull, West Midlands, B93 0LN.

Professional regulation

iTSA Digital Tax Ltd is a member firm of the Institute of Chartered Accountants in England and Wales (ICAEW). Our work is carried out in accordance with the ICAEW Code of Ethics and the ICAEW Practice Assurance standards.

Details of our ICAEW membership can be confirmed on the ICAEW’s Find a Chartered Accountant directory.

Audit registration

The firm is registered to carry out audit work in the UK. Statutory audit reports are signed by a Responsible Individual registered with the ICAEW for that purpose.

To complete before launch: add the firm’s audit registration number and name the Responsible Individual(s). ICAEW rules require audit-registered firms to state their registration details and the name of the body by which they are registered.

Anti-money laundering supervision

iTSA Digital Tax Ltd is supervised for anti-money laundering purposes by the ICAEW under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

We are required to verify the identity of our clients and to maintain records of that verification. We may ask you for photographic identification and proof of address before we can begin acting for you, and we may be required to make a report to the National Crime Agency in certain circumstances without informing you.

HMRC agent status

We are registered with HMRC as tax agents and are authorised to act on behalf of clients who have completed the relevant HMRC authorisation. We are not able to access your HMRC records until that authorisation is in place.

Professional indemnity insurance

We maintain professional indemnity insurance in accordance with ICAEW regulations.

To complete before launch: the Provision of Services Regulations 2009 require the name and address of the professional indemnity insurer and the territorial coverage of the policy to be disclosed. Please supply these and they will be inserted here.

Data protection

iTSA Digital Tax Ltd is registered with the Information Commissioner’s Office under registration number ZC111024. Please see our privacy policy for details of how we handle personal data.

Complaints

We want to provide a high standard of service at all times. If you are unhappy with any aspect of our work, please tell us as soon as possible so that we can put it right.

How to complain

1. Raise it first with your usual contact at the firm, by phone on 0800 002 5226 or by email to info@itsadigital.co.uk. Most issues are resolved at this stage.
2. If it is not resolved, write to the directors at our registered office marking your letter “Formal complaint”. We will acknowledge it within five working days and aim to provide a full response within 28 days.
3. If you are still not satisfied, you may refer the matter to the ICAEW. Details of the ICAEW complaints process are available at icaew.com.

Consumer clients may also be able to use the EU Online Dispute Resolution platform where applicable.

Limitation of liability

The basis on which we accept instructions, including any agreed limitation of our liability, is set out in the engagement letter issued to each client before work begins. Nothing in our engagement terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Content on this website

The information on this website is general guidance only and does not constitute advice on any individual’s circumstances. Tax legislation and HMRC practice change, and the consequences depend on the specific facts. You should not act, or refrain from acting, on the basis of anything on this website without taking specific professional advice. iTSA Digital Tax Ltd accepts no liability for any loss arising from reliance on the general information published here.